In the business society today the term “Outsourcing,” is rapidly emerging and making its way to a new trend in business processing. Commonly, outsourcing is getting a third – party company or individual to do a certain task. Usually the third-party is a Consultant, Contractor or even a freelancer.
The best example of a task that is being outsourced by a company is Customer Services. They hire third party individual to receive customer services- related calls and another very simple example is hiring someone to do the cleaning of your company office. Does it make sense?
Outsourcing vs. Offshoring
Oftentimes, the term outsourcing is being used interchangeably with offshoring. Outsourcing may or may not involve offshoring. Lets define offshoring to make things clearer. Offshoring is the process of transferring business processes or organizational functions to another country, regardless whether the task is outsourced or being done by the company.
During the recent times, the term has been used for technology related solutions such as Customer Support or Helpdesk, but it does not only end with the technology- related solutions but also even with non-technical, such as telemarketing, market research, customer services, and with manufacturing and engineering.
There are a lot of companies today that are offering outsourcing services, these companies usually caters to industries such as:
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She enjoys reading books and magazines, listening to music writing her journal...
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