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Is Telemarketing Outsourcing Viable In This Age?
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Posted On :
Oct-16-2009
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Article Word Count :
524
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The question is one that has several implications. Telemarketing outsourcing has been on the sales scene for decades now.
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The question is one that has several implications. Telemarketing outsourcing has been on the sales scene for decades now. The reason it survived through some really testing times for the sales team is because it had the human connect. However, with more and more people getting hooked to the internet, some sales personnel have started doubting the importance of telemarketing and hence, telemarketing outsourcing. The internet has opened up other channels of communication like Emails, chats and instant messengers. These tools have blended and cut into telemarketing efforts of companies. In spite of this, BPO services believe that telemarketing is here to stay and they have valid reasons to think so.
BPO solutions offer telemarketing services to clients who want their customers to be in professional and able hands. Clients want their customers to talk to trained personnel so that their queries are suitable answered. Customers like it when their enquiries are valued by the company. They feel important. They feel a sense of belonging. This reflects on their loyalty to your company. When you approach them with new products and services in the future, they are more accepting and willing to give you a fair chance to prove yourself. This also builds up a favorable brand image for the company. In competitive times, brand loyalty can be very crucial and to ensure that, you need sound telemarketing outsourcing services.
Business process outsourcing firms can be the best customer care services division that you can find. Despite the age of the internet, you cannot undermine the value of the human voice connection. We still reach out for our phones when we feel the need to connect instantly. The human voice, in modulations and different tonal variations as used by the BPO services firms, can be a potent sales tool. Over the internet you cannot judge the reactions of the potential customers as you can over the phone. Reading the voice modulations of the customers, you can immediately understand what your next move should be. Judging customer reaction and then acting on it is a tack that sales personnel like to take advantage of and that is possible most effectively on telemarketing sales.
Telemarketing outsourcing efforts make it possible for your sales team to have the best sales leads that you can possibly ask for. Sales resources are saved in huge amount if you have a list of the potential leads. Telemarketing efforts on the part of the BPO services providers takes care of this aspect. Business process outsourcing is all about converting potential leads into actual sales. That is where telemarketing efforts are very effective. BPO solutions employ trained and skilled sales team who can help you save up on resources that you would have otherwise spent to gather sales leads which would not have yielded favorable returns on investment.
BPO services offer telemarketing solutions that are tailor-made for your business needs. All you have to do is find out the ideal BPO solutions destination that suits your needs and budget. The one aspect that you can count upon is that telemarketing outsourcing will yield results quickly.
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Article Source :
http://www.articleseen.com/Article_Is Telemarketing Outsourcing Viable In This Age?_4248.aspx
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Author Resource :
Alex Carlson hails from Canada and works a corporate writer in one of the reputed business process outsourcing firm in North America. Over the years he has written variety of articles related to BPO industry. Some of his best write-ups are on bpo services, telemarketing outsourcings, call center in Canada and bpo solutions.
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Keywords :
inbound call center, inbound customer service, outbound call center, outsource customer service, outsourcing, outsourcing cus,
Category :
Business
:
Customer Service
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