Improving Guest Management and Wait Times with JTECH
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Posted On :
Mar-31-2014
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Article Word Count :
475
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As with most businesses, customer satisfaction is a vital part of the restaurant industry, because it determines whether or not someone will be a repeat customer.
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As with most businesses, customer satisfaction is a vital part of the restaurant industry, because it determines whether or not someone will be a repeat customer. Wait times are often a major factor for the enjoyment of a guest's dining experience. Shorter wait times often result in better customer experience which encourages repeat visits.
Wait times can't be eliminated entirely which means that restaurant owners can only find a way to manage their wait times in a better way. One such method is adopting a ‘table management system’ that informs guests beforehand about estimated wait time, notifies them when their table is ready via a text to their cell phone or guest pagers, and even alerts staff before a quoted wait time is missed.
JTECH has introduced an iPad Wait List App called Spinnaker which performs all of the above functions and much more. Spinnaker is specifically designed for restaurateurs to help them accommodate guests better, seat them quickly, manage wait times and wait lists. Spinnaker can:
a) Create electronic wait lists
b) Allow guests to take advantage of web reservations and call ahead seating
c) Assign stations to servers
d) Send text messages to guests or page them to inform them that their table is ready.
e) Track wait times and shows alerts to staff if quoted wait times are about to be missed
f) Send marketing messages to customers or ask for instant, private, discreet guest feedback
g) Check customer’s previous visit history and preferences
Spinnaker has been proven to help:
a) Increase Revenue: Hosts and managers can track the seated times and statuses of tables in order to turn tables quicker by staging waiting parties sooner.
b) Enhances Customer Experience: Customers on the wait list can view their estimated wait time quote as it counts downward, they can view daily specials, they can provide instant feedback about their experience to the owners/management, and can opt-in to targeting text marketing campaigns from the restaurant. This also encourages repeat visits.
c) Helps Brand Promotion: Tablets can be used in a “kiosk mode”, which allows the restaurant to display exciting new menu or drink offerings, and/or explain special events, promotions, etc.
d) Streamlines Daily Management: The table management app automatically suggests which table(s) to seat in a logical rotation to better balance the workload amongst all food servers.
In addition to the food services industry, JTECH also offers innovative communication solutions for restaurants, hotels, casinos, hospitals, health care providers, retailers, church nurseries, pharmacies, auto dealers and several other industries. And besides wait list apps and restaurant management systems, the company also offers wireless management solutions like pagers, paging systems, text messaging apps, wireless call buttons, two way radios, and more.
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Article Source :
http://www.articleseen.com/Article_Improving Guest Management and Wait Times with JTECH_295216.aspx
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Author Resource :
The author has an immense knowledge on ipad wait list app. Know more about JTECH Communications related info in his website.
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Keywords :
ipad wait list app, JTECH Communications,
Category :
Business
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Business
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