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Telemarketing Outsourcing: Reasons To Hire One

Posted On : Oct-26-2009 | seen (976) times | Article Word Count : 467 |

Telemarketing outsourcing is being dubbed by many as a redundant tool, especially in the times that we are in. This is untrue. Here are some reasons why your company needs telemarketing outsourcing services. To stay ahead and beat your competitors, you need to hire a BPO solutions firm to handle that.
Telemarketing has been around for some a long time now. Sales efforts through the telephone have been probably the most effective method around. With the coming of the business process outsourcing, telemarketing outsourcing came into vogue. Companies relied on BPO solutions firms to handle their customer calls and feedback. The success was phenomenal. It was only in the age of cost cuttings that telemarketing through BPO started receiving a bit of flak. It was dubbed by many as a surplus tool that added to the expenditures. However, on closer inspection, telemarketing outsourcing actually saves more money than you would have saved if you had done without it. Check out why.

Telemarketing outsourcing cuts down costs significantly. That’s reason number one. BPO centers have sales data banks. These databases reveal the results of many surveys conducted on customers about their needs and buying patterns. With the help of these data, you can target your sales efforts more precisely. You know whom to approach and what sections of the market will be most receptive to your products or services. While you focus your sales efforts on targeted sections, expenditures related to sales would be coming down significantly. You can optimize your sales with the help of assured, qualified lead generation by the BPO solutions firm you hire. When they present your in-house sales team with a list of qualified leads, you can easily turn these leads into actual sales.

Reason number two is the quality customer care services provided by the telemarketing outsourcing services. Customers like to feel that they are important to the company. They like the sense of belonging. Customers would never move on to your rival company if they feel happy to be associated with you. BPO services firm ensures that. Agents answer your customers efficiently and effectively. Customers get the accurate information about your products and services. They want to know more about your upcoming products and services. As a matter of fact, this offers the agents with an opportunity to increase the sales and pitch in more confidently. It’s always easy to convince an interested customer.

Reason number three is the non-feasibility of the other alternative. If you do not go with telemarketing outsourcing, it is more likely that you will have to build an in-house team. You will need to build the infrastructure for this. You need to hire agents. You need to train them. You need to allow them to gather experience and then push your sales. All of these call for money and time. While your team gets field ready, you will have lost out on a lot of important business because of a team that is yet to pick up steam. So hire a telemarketing outsourcing firm and spare yourself the trouble and the costs.

Article Source : Outsourcing: Reasons To Hire One_4514.aspx

Author Resource :
Alex Carlson hails from Canada and works a corporate writer in one of the reputed business process outsourcing firm in North America. Over the years he has written variety of articles related to BPO industry. Some of his best write-ups are on bpo services, telemarketing outsourcings, call center in Canada and bpo solutions.

Keywords : inbound call center, inbound customer service, outbound call center, outsource customer service, outsourcing, outsourcing cus,

Category : Business : Customer Service

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